Refund policy

Returns Due to the nature of our products, we cannot accept returns on perishable goods. This includes all food and drink items contained within our hampers. If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery at enquiries@croftandcoast.scot with photographic evidence.

Refunds If your hamper or any of its contents arrive damaged or are deemed faulty, we will offer a replacement or a full refund. Approved refunds will be processed automatically to your original method of payment. Please remember it can take time for your bank or credit card company to process and post the refund.

Cancellations If you wish to cancel your order, please contact us immediately. Once an order has been dispatched from our premises, it cannot be cancelled.